14 Days Return Policy

At MS Gold, we are committed to providing you with the best jewellery that meets your exact needs. With our 100% Satisfaction Guaranteed, you can shop with confidence knowing that if you're not happy with what you purchased, our policy allows you to send it back and get a full refund. The amount of the refund, should not exceed more than MYR, in the case of jewellery. For amounts higher than the prescribed limit, our buyback policy is applicable.

The below-mentioned process needs to follow while returning the product:

  • Make returns easy and hassle-free with MS Gold. With just a single email or call, you can request for a refund and we will collect the product from the provided shipping address and initiate the refund process without any delay.
  • You can get the money back on any product purchased from us if returned within 14 days of purchase, provided it is accompanied by the Original Product Certificate and Original/Copy of the Invoice.
  • In case, if you don’t produce the Original Certificate of the Product, we will send the product to the Lab for recertification and the shipping along with the certification cost shall be borne by the customer. The certification cost of jewellery is MYR.
  • During the quality check of the product by our quality check team, any product which shows signs of wear and tear, or has been resized, altered, or damaged cannot be accepted under the 14 days refund policy and for that our buyback policy is applicable.
  • This policy is not applicable for any product that is ordered with specific indications like purchase using a promotion code or by discount coupon.

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Email : msgold@gmail.com
Availability : 8am - 8pm (Mon-Sun)
Address : 98, Jalan Masjid India, City Centre,
50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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