Cancellation Policy

• We understand that sometimes orders may need to be canceled or modified. We strive to provide our customers with a hassle-free and flexible cancellation policy.
• If you wish to cancel or modify your order, please contact our Customer Service Department by calling +(60) and sending an email to info@msgold.com.my as soon as possible. We will do our best to accommodate your request.
• In case of any discrepancy, we have the right to cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information, etc. We also have the right to check out for extra information about the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is canceled partially or completely or if in case any extra data is required for the purpose of accepting your order.
• In case the customer wants the money back or wants to exchange it with another product(s), making charges and stone charges of the ordered product will be deducted from the payment and the balance will be refunded back to the customer's account within 10 working days or will be adjusted against the exchanged product(s).